Refund Policy

Article 8. Plan Changes and Refund Policy

① Plan upgrades take effect immediately, and a pro-rated charge for the remaining period may be billed immediately. ② Plan downgrades take effect at the end of the current service period, and no refund is provided for the remaining period. ③ Refund policy: • Within 7 days of payment, unused, and no plan conversion (Pro↔Max) in between: Full refund • Within 7 days of payment, but the paid plan was used for at least 1 day or the plan was converted in between: Refund may be restricted • More than 7 days after payment: Generally non-refundable (pro-rated refund if due to Company fault; full refund for duplicate charges) Refund requests may be submitted via the Contact Us form. ④ The Company will process refund requests within 3 business days of receipt.